Blog

Short, snappy articles full of practical communication tips and insights.

View posts per topic

Melanie Loy Melanie Loy

How to make change feel safe using communications

Clear communication isn’t enough to drive change. People don’t adopt change simply because it makes sense, they adopt it because it feels safe and acceptable to them. So how do we make the change safe, and how do we find the acceptable outcome for our people?

Read More
Melanie Loy Melanie Loy

Why comms needs a rethink in a permanently uncertain world

The quiet assumption of “once things calm down…” shows up in conversations more often than we probably realise. The assumption that once things have stopped, we’ll reset and we’ll find our rhythm again because things will be more manageable. So then what happens if that moment doesn’t come? If the past few years have shown us anything, it’s that uncertainty isn’t a passing phase. So, this is why comms needs to change in a permanently uncertain world.

Read More
Melanie Loy Melanie Loy

Making sure your comms are effective in an age of AI

As AI tools become more embedded in our work, it’s tempting to focus on speed, scale and efficiency because we can generate messages faster, repurpose content instantly and push updates across multiple channels in seconds. Yet, despite all that output, many organisations still hear the same refrain in engagement surveys that communication isn’t effective. So we asked the important question: how do we make sure our comms are effective in the age of AI?

Read More
Melanie Loy Melanie Loy

How change fails in the workplace and how to rethink it for success

In today’s world of work, strategies refresh faster than ever because things like technology reshape roles overnight, AI rewrites how work gets done and hybrid environments continue to challenge connection and culture. The pace is relentless, and even change itself seems to be changing, leading to a lot of changes failing in the workplace. So… we tell you how change fails in the workplace and how to rethink it for success.

Read More
Melanie Loy Melanie Loy

How to speak with confidence and find your voice

In this blog, we talk about why speaking confidence is a physical skill, not a personality trait, and how simple repetition changes everything. Learn how to do public speaking with confidence, and find your voice.

Read More
Melanie Loy Melanie Loy

Why your message needs a story (and how to find one)

The stories that make messages stick in the workplace are usually the simple, familiar, and everyday experience ones. Especially in an environment where employees are navigating constant change and an increasing volume of information, because it’s this familiarity that captures attention and builds understanding. Which is why your message needs a story... and we'll tell you how to find one!

Read More
Melanie Loy Melanie Loy

Leadership communication pet peeves and how you can avoid them

Leadership communication can make or break culture, trust and performance. In this week’s blog, we unpack nine leadership communication pet peeves we see time and time again, and more importantly, how to fix them. What’s your biggest leadership comms pet peeve?

Read More
Melanie Loy Melanie Loy

Leading through change and what today’s leaders need to know and do

Change is now business as usual. Which is why leading people, processes and projects through change is no longer a nice to have skill, but a necessity that is core to leadership; but what does that mean in practice? Read more on leading through change and what today’s leaders need to know and do.

Read More
Melanie Loy Melanie Loy

Why we avoid tough conversations and how to stop doing it

No one wakes up excited to have a difficult conversation, especially when it’s things like addressing poor behaviour, responding to a crisis, or navigating a polarising issue. So… it may seem cut and dry, but, why do we avoid them? And how do we approach them in a way that protects trust, strengthens culture and actually moves things forward?

Read More
Melanie Loy Melanie Loy

The impacts AI may have on your role as a communicator

While AI won’t replace strategic communicators, it will quickly replace purely transactional comms work. So when you hear the infamous: “Will AI replace my comms job?”, it may not be an entirely unreasonable question. This blog explores just that and the impacts AI will have on your job as a communicator.

Read More
Melanie Loy Melanie Loy

Managing feedback as a comms pro

Feedback gets blamed for a lot of things in workplace but, feedback itself isn’t actually the issue. So, this blog covers it all: why feedback is so hard, what leaders often get wrong, and how to do it better without turning every conversation into a stress spiral. Read more on managing, receiving and giving feedback as a comms pro.

Read More

Most popular