Crisis Communication Skills
online training

Be prepared to weather the storm

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Want to know how to successfully communicate during a crisis?

Our virtual Crisis Communication Bootcamp is for you!

  • We'll give you the confidence, knowledge, and tools you need to expertly manage the all-important communications for your business when (not if!) a crisis happens.

  • We'll share best-practice communication processes to make sure you're helping your business to protect its reputation.

  • You'll learn how to identify the crisis risks in your business, develop crisis response communication, and position yourself as the strategic advisor

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Enrollments now open!

10% Early Bird Sale on NOW

2025 DATES:

  • 21-22 May 2025

  • 17-18 September 2025

Our 2025 series opens for registration soon; please add your name to the waitlist - click the button below.

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Who is this course for?

This course is for anyone who might end up being in a position where they need to communicate during a crisis, including:

  • team leaders

  • communication professionals

  • business owners

  • client-facing teams, and

  • everyone in between!

It doesn't matter if you have one year of experience or 30, this course caters for everyone.

What’s involved?

Join a virtual half-day session, each day for two days, where we'll introduce you to crisis communication and start building your plan.

Digital training materials for a Crisis Communication Bootcamp on various electronic devices, including screens displaying slides and documents related to crisis management and natural disasters.

What’s included?

Two half-day virtual sessions with Q&A time

All the templates you’ll need: crisis communication plan, key message matrix, and more

Non-boring learning drawing on real-life case studies

Access to all materials, including lesson recordings, for 12 months after your session

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  • This course will help prepare you and your business for responding to a crisis, and understanding the critical work you need to do BEFORE the crisis occurs. It is engaging and Mel is a superstar who really knows her stuff! You won't regret taking this course!

    Kylie Dawson, Astute Early Years Specialists

  • The Crisis Comms Workshop was an exceptional experience, well-presented with a captivating facilitator. The workshop offered a perfect blend of theory and hands-on exercises and fostering collaboration. Highly recommend for anyone interested in being better prepared when a crisis impacts your business or place of work.

    Bec Donaldson, Astute Early Years Specialists

  • Any communicator who is serious about protecting their company's reputation and honing their craft should do this course. It's very practical, relatable, and interesting and will equip you with the knowledge and the tools to prepare your business to communicate effectively during a crisis. Do it, you won't regret it.

    Course graduate

How much does it cost?

One-time payment of

$775 AUD

EARLY BIRD OFFER ON NOW!

$697.50 AUD

A 50% discount is on offer for eligible full-time tertiary students. Email us to find out more.

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Course outline

  • In this session, we'll cover: the difference between issues and crises; types of crises that can impact businesses; how to identify and classify the risks; and business continuity planning.

  • Before you start thinking about comms, you need to consider the broader organisational management of a crisis. In Module 2 we'll cover: crisis management planning and processes; crisis communication principles; and roles and responsibilities.

  • Now that we've covered off the foundations, it's time to get stuck into the nitty-gritty of crisis comms planning. In Module 3 we'll cover: developing your crisis communication plan; the crisis comms process; how to prioritise your communication; managing crisis communication channels; and developing key messages.

  • The media has a role to play, and how you work with them can make all the difference to your business's reputation. In Module 4 we will cover: the 'golden hour' of crisis communication; social media during a crisis; and working with the media.

  • Leadership is critical to the internal and external communication during a crisis. And we know many crises can last a very, very long time. So in our final module we'll cover: the role of leadership communication during a crisis; and crisis recovery communication and tactics.

FAQs

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  • The total investment for the two sessions, templates and tools, and access to all materials is $775 AUD, per person.

    A student discount of 50% is on offer for eligible participants.

    If you’re a student, please get in touch - you must have valid student ID and proof of being currently enrolled in full-time study.

  • While being able to participate live is our preference (all our students say it helps with accountability and the LOVE the discussion), we know sometimes that just isn’t possible.

    All sessions will be recorded and made available for viewing on the online learning platform, for up to 12 months after your course.

    If you can’t make at least 75% of the time, consider enrolling in one of our other sessions throughout the year.

  • This course is for anyone who needs to build their crisis communication skills - whether you’re a team leader, new to the communications profession, a crisis management consultant, or anything in between!

    We welcome anyone who is curious about learning how to communicate effectively during a crisis.

  • You’ll receive a pack of templates, including a crisis communication plan template, and a messaging matrix, among others.

    You’ll also have access to audio and video recordings of the sessions, and copies of presentation slides.

  • Nothing formal! Just some fun quizzes along the way to help the learning stick.

  • Please email us at hello@heymelcomms.com.au so we can discuss what you need.

  • If you are no longer able to participate in the course because of a scheduling clash, the fee is not refundable but we can enrol you in the next available course, or you can use the funds towards one of our other training programs. You must, however, give us at least 48 hours’ notice of your intention to withdraw prior to the course beginning. Otherwise, your fees will be forfeited.

    We understand that emergencies happen, so if this is the case and you can no longer participate, please email us at hello@heymelcomms.com.au as soon as possible.

    We will NOT provide refunds for any request that comes more than 6 hours after the first day’s session.

    After the Refund Period, all payments are non-refundable and you are responsible for full payment of the fees for the program regardless of whether you complete the program.

  • If you have a whole team that would benefit from this training, we can work with you to develop a bespoke version of the course, which can be held in person over 1-2 days, or virtually. Email us at hello@heymelcomms.com.au and we’ll chat.