Team Communication Skills Training
Working better, together
Every team is different, because every individual is different. And while that diversity brings a complimentary range of skills together, it can also present challenges.
If your team is newly formed, finding it challenging to get things done, working in uncertainty, or simply not getting along, this is the course for you!
At the end of this workshop, your team will:
work better together as they understand each other’s preferences and behaviours
communicate more effectively with each other, and with your stakeholders
be able to have challenging conversations and create a culture where feedback is expected and welcomed
have the knowledge and skills to navigate an uncertain and changing work environment.
What to expect from your Team Communication Skills training session
Understand how our brains work, especially when there is change and uncertainty
Discover the mindset shifts we need to make to work as a team in an environment of change
Learn about everyone’s different communication styles and preferences
Learn how to have challenging conversations that leave everyone feeling happier
Who should attend
This workshop is for teams who…
are newly formed following a restructure, merger or acquisition, or growth
work across different locations and can struggle to get to know each other
want to do good work, but find it difficult to give and receive feedback, or have challenging conversations
have a lot of different personalities or cultural backgrounds and want to understand each other better.
How the course is run
To get the most out of your Team Communication Skills training, this workshop is facilitated in person for four hours. Please note that hybrid workshops (some people online / some in person) are not ideal for this type of training.
If required, we can run the workshop as two 90-minute sessions with everyone joining online.
Course Outline
Module 1: Understanding our brains
What happens in our brains when we are faced with uncertainty and a lot of change
How people respond to change, and what that means for your team’s communication
Module 2: Mindset shifts
The mindset shifts we need to make to work at our best in an uncertain world
Tools to help us make those shifts
Module 3: Communication styles
Understanding the components of our communication preferences
Discover each team member’s communication style and what that means for how you work as a team
Module 4: Challenging conversations
Understand how people respond to feedback and why
The process for preparing for and facilitating a challenging conversation
Frameworks and tools to help manage these conversations
What you’ll get as part of this training
Each participant will receive printed tools during the training to help make the learning stick
Your team will receive a copy of the slides presented
If required, we can supply a Certificate of Completion for each team member
Your questions answered
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Your workshop includes:
Pre- and post-workshop meetings to ensure we deliver what you need for your team
A pre-workshop survey with your team to understand where we can make the most impact
A copy of the slides and materials presented
Printed collateral on the day to help guide the learning
Facilitation on-site by a master facilitator
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A four-hour, on-site workshop, including all pre- and post-workshop meetings, design, and printing, is $6,000 AUD + GST, for up to 15 people.
To secure your spot, we require a 30% deposit when you book. The remainder of the cost will be billed after the workshop is completed.
Any accommodation and travel-related costs will be added to your final invoice.
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We understand that unexpected things happen sometimes. We require 48 hours notice to reschedule. You must reschedule your workshop within the next three months.
If you need to cancel your workshop, you will need to do so at least two weeks’ prior to your booking. If not, you will forfeit your 30% deposit.
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For most teams, you will need to book a room of your choice at your premises.
If you want to go off-site for your workshop, please let us know and we can look at different options.
About your facilitator
Mel Loy SCMP
Founder and Director, Cuttlefish; IABC Asia-Pacific Region Board Member; IABC Asia Pacific Academy Partner
Mel Loy is a self-confessed serial ideator, obsessed with how humans behave and what that means for effective communication. After studying journalism she discovered a love not for reporting but for the power of communication — and went on to spend more than 20 years in increasingly senior corporate communication roles across emergency services, construction and mining, early learning, retail and more.
In late 2020, after leading her team through the COVID-19 pandemic, Mel started her own agency. Today her small-but-mighty team at Cuttlefish provides consulting and training to clients across Australia and overseas, specialising in internal, change, crisis and strategic communication.
Mel is the author of two books — Change Isn't Hard and Less Chatter, More Matter — and host of the Less Chatter, More Matter podcast. An international award winner for her training programs and strategies, a sought-after facilitator and keynote speaker, and a certified Strategic Communication Management Professional (SCMP), and a volunteer Board member for IABC Asia-Pacific. When she’s not obsessing over words and human behaviour, Mel is teaching group fitness classes and yoga at her local gym.