Business & Effective Communication Skills Training
Using communication to help drive change
In-person communication training in Brisbane, Sydney, Melbourne and beyond.
AI may be able to help smooth out the edges of your emails, but it can’t build relationships, get stakeholders on board, or create excitement or enthusiasm for a strategy or change.
But effective communication skills can do all that, and more. While AI tools might be useful, they don’t replace what we crave as human being - connection. Being able to communicate clearly, concisely, and thoughtfully will help any team member to get their work done, and create great outcomes, is where the magic happens!
At the end of this workshop, your team will:
understand what ‘effective communication’ really means, and why it’s so critical to our work and our careers
discover their own communication styles, and how they can adapt to meet others needs
learn how to communicate with key stakeholders in your business to get the outcomes you need, including influencing senior leaders
learn how to have challenging conversations to drive outcomes
discover frameworks and tools to help lift the quality of written and verbal communication skills.
What to expect from your Business & Effective Communication Skills training session
Understand how to design your communication to meet different people’s needs
Learn how to influence key stakeholders through your communication to help get the outcomes you want to achieve
Discover frameworks and tools to help you prepare for and facilitate challenging conversations.
Build a bank of frameworks and tools to help you become a more effective communicator.
Who should attend
This workshop is for people who…
are team members who want to improve their communication skills at work
are team leaders who want to connect better with their team members and their peers
are people who want to make change happen in an organisation, but need to influence others to get it done.
How the course is run
To get the most out of your Business & Effective Communication Skills training, this workshop is facilitated in person for four hours. Please note that hybrid workshops (some people online / some in person) are not ideal for this type of training.
If required, we can run the workshop as two 90-minute sessions with everyone joining online. To make sure everyone gets the most out of this training, numbers are capped at 15 people.
Course Outline
Module 1: Foundations of effective communication
Understanding what effective communication really looks and feels like at work, why it’s so important, and why AI doesn’t replace it
Understanding different communication styles and preferences, and how that influences our own communication
The Golden Rules of effective communication.
Module 2: Developing your communication
How to get clear on what you want to achieve with your communication
Using frameworks to help clarify and organise your thoughts
Developing clear and concise communication that people will actually read and listen to
Module 3: Influencing others
Understanding the world of work and how that impacts others’ behaviours, communication, and decision making
Learning about different motivators and triggers, and how to use that information to influence
Using different ways of framing and presenting messages for different audiences.
Module 4: Challenging conversations
Understanding how people respond to feedback, and what that means for your conversations
Preparing for and facilitating challenging conversations
How to use assertive communication skills to keep the conversation on track.
What you’ll get as part of this training
Each participant will receive printed tools during the training to help make the learning stick
Your leaders will receive a copy of the slides presented
If required, we can supply a Certificate of Completion for each participant.
Your questions answered
-
Your workshop includes:
Pre- and post-workshop meetings to ensure we deliver what you need for your team
A pre-workshop survey with your leaders to understand where we can make the most impact
A copy of the slides and materials presented
Printed collateral on the day to help guide the learning
Facilitation on-site by a master facilitator
-
A four-hour, on-site workshop, including all pre- and post-workshop meetings, design, and printing, is $6,000 AUD + GST, for up to 15 people.
To secure your spot, we require a 30% deposit when you book. The remainder of the cost will be billed after the workshop is completed.
Any accommodation and travel-related costs will be added to your final invoice.
-
We understand that unexpected things happen sometimes. We require 48 hours notice to reschedule. You must reschedule your workshop within the next three months.
If you need to cancel your workshop, you will need to do so at least two weeks’ prior to your booking. If not, you will forfeit your 30% deposit.
-
For most teams, you will need to book a room of your choice at your premises.
If you want to go off-site for your workshop, please let us know and we can look at different options.
About your facilitator
Mel Loy SCMP
Founder and Director, Cuttlefish; IABC Asia-Pacific Region Board Member; IABC Asia Pacific Academy Partner
Mel Loy is a self-confessed serial ideator, obsessed with how humans behave and what that means for effective communication. After studying journalism she discovered a love not for reporting but for the power of communication — and went on to spend more than 20 years in increasingly senior corporate communication roles across emergency services, construction and mining, early learning, retail and more.
In late 2020, after leading her team through the COVID-19 pandemic, Mel started her own agency. Today her small-but-mighty team at Cuttlefish provides consulting and training to clients across Australia and overseas, specialising in internal, change, crisis and strategic communication.
Mel is the author of two books — Change Isn't Hard and Less Chatter, More Matter — and host of the Less Chatter, More Matter podcast. An international award winner for her training programs and strategies, a sought-after facilitator and keynote speaker, and a certified Strategic Communication Management Professional (SCMP), and a volunteer Board member for IABC Asia-Pacific. When she’s not obsessing over words and human behaviour, Mel is teaching group fitness classes and yoga at her local gym.