Communication audits and research
When "poor communication" keeps coming up but nobody can say exactly what's wrong, we find out, and give you a clear roadmap to fix it.
Does this sound familiar?
Your engagement survey says communication is a problem, but not why
A big change has landed and you're not sure how people are really feeling
You're worried about your culture
Your intranet or website needs an overhaul, and you don't know where to start
Your communication team needs evidence to show leaders what's working.
This is when we can help.
Internal Comms and Culture Audit
If people keep saying "poor communication" and you can't put your finger on what's really going on, this audit will tell you. We use our Five Cs Framework (Clarity, Culture, Channels, Content, Capability) to pinpoint what's working, what needs to change and how to get there.
What you'll get:
A workshop with key stakeholders to understand the goals and drivers for the audit
A desktop review of your data, such as intranet analytics and engagement survey results
A short survey for your people
Up to 30 one-on-one interviews across different teams and roles
A report on the findings across all five areas, with recommendations
A presentation of the results to your executive team and your people
Investment: $25,000 + GST
Research and Reporting
For bigger or more specific questions, we design research around what you need to know. It suits organisations that have just been through a disruptive change, are concerned about culture, or are planning a new website or intranet.
A typical research project includes:
Desktop research: reviewing your existing data, such as engagement survey results, websites and intranet sites
Benchmarking and literature research: the latest national and international research and best practice
Competitor analysis: where it's useful, comparing your activity with others in your sector
Interviews: one-on-one interviews with a broad cross-section of stakeholders
Audience profiles and journey mapping: understanding each audience group's goals, barriers and current behaviour
Reporting: an in-depth report with findings, recommendations and an action roadmap
Presenting: sharing the results with your board, executives, team leaders and others
Supporting communication: keeping your stakeholders informed about the research as it happens
Investment: Priced after a scoping call, based on the size of the project
Focused reviews
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Client Communication Review
For teams where communication problems are causing conflict, slowing work down or frustrating clients and stakeholders.
We review how your team communicates internally and with clients, then give you a team playbook with templates.
Your team will: communicate better with each other and with stakeholders, handle difficult conversations with more confidence, and spend less time managing conflict and unhappy clients.
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Change Communication Review
For organisations going through big change and uncertainty.
We review how you communicate change today and give you change communication templates built on our EPIC Change Communication Framework.
Your team will: communicate more effectively through change, handle uncertainty with confidence, and be ready for the next change.
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Internal Communication Team Review
For internal communication teams that are stretched, under-resourced or struggling to show their value to senior leaders.
We review your internal communication practices and tools, then give you an internal communication playbook and key templates.
Your team will: feel more in control with a framework that works, focus on what matters most, and show their value more clearly to senior leaders.
Establishing your team's ways of working
An audit often shows that the communication team needs better tools and systems. This is also a strong fit for new change or internal communication teams, and small teams struggling with high demand. We work with you to find out what's working, what isn't and what you want to achieve, then set you up for success.
What you'll get:
A discovery workshop with your team
A team playbook covering your service model, processes and systems
An annual team plan aligned to your business goals
Tools and templates as needed, such as a channels matrix, communication calendar and planning templates
A playback workshop to work through the playbook and tools together
Investment: $14,000 + GST
How it works
Book a free discovery call. Tell us what's prompting the review and what you need to find out.
Get your proposal. We'll confirm the approach, timing and price.
We do the research. We keep your people informed along the way, so they know why we're asking.
Get your findings. We present the results and a clear roadmap to your leaders and your team.
FAQs
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An internal communication audit looks at how well communication is working across your organisation. Cuttlefish Communications reviews your data, surveys and interviews your people, and reports on what's working, what isn't and what to do next.
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The Cuttlefish Communications Internal Comms and Culture Audit is $25,000 + GST. Custom research projects are priced after a scoping call.
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This can depend on the availability of your people and your data, but typically an audit (including reporting) will take 1-3 months.
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We're independent, so people are often more open with us than they would be internally. Interviews are confidential, and we report on themes rather than individuals. We also pride ourselves on being approachable, and being able to quickly build a trusting rapport with people.
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Yes. We work with organisations across Australia, with interviews in person or online. Travel and accommodation are charged separately.
Find out what's really going on
Book a scoping call and we'll recommend the right approach for your organisation.